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Onboarding · Document set

Audit intake checklist

8 required items. Send these once and every shipment after the first is faster. This list is the one an ex-Maersk auditor signed off on — each item exists because leaving it out creates a hole a carrier's claims desk can push back through.

Billing documents

Ocean charges are almost never on one invoice. Missing one of these is the single biggest cause of a low-confidence audit.

  • Carrier invoice (freight, demurrage, detention)Required

    Base freight, BAF and carrier-side demurrage. Establishes the carrier's own tier table.

  • Agent local-charges statement (gastos locales)Required

    Destination THC, agency administrative fees and local surcharges live here, not on the carrier invoice. Without it the audit runs on a partial dataset and the confidence score drops.

  • Terminal statement of account / storage invoiceRequired

    Terminal storage is a different party with a different day-band schedule than carrier demurrage. Needed to separate the two.

  • Rate agreement or quote for the laneIf available

    Turns 'this charge looks high' into 'this charge was not in the contract'. Also exposes lanes won on a headline rate and recovered through surcharges.

Timestamps and events

On imports the clock runs discharge-complete to gate-out. Gate-in is an export event and will be rejected.

  • Discharge-complete / available-for-delivery dateRequired

    Start of the import demurrage clock.

  • Gate-out date and time per containerRequired

    End of the clock. Per-container, not per-bill.

  • Raw EDI or carrier event logIf available

    Terminal systems lag carrier events by up to a day, enough to shift a container across a tier boundary.

  • Empty return date (for detention lines)If available

    Detention runs past gate-out; without this the detention portion cannot be tested.

Cargo and container facts
  • Container list with size, type and reefer flagRequired

    Reefers price on their own schedule at roughly 1.5–2x dry. Reefers billed on the dry table is a common, recoverable error.

  • Bill of ladingRequired

    Ties the charges to the shipment, the parties and the incoterm.

  • Import or export directionRequired

    Decides which clock basis applies.

Exclusion evidence (only if you are claiming stopped time)

A carrier's claims desk rejects unsupported exclusions first. Supply these up front or the line is flagged as evidence outstanding.

  • Customs hold reference (SUNAT or local equivalent)If available

    Required to suspend the clock for a customs hold.

  • Terminal-issued outage or congestion noticeIf available

    Crane outages and terminal stoppages need an official notice, not a news article.

  • Verbatim tariff article textIf available

    Paraphrased tariff language gets claims bounced. It has to be quoted exactly.

  • Move order / shifting instructionIf available

    Justifies or contests shifting and restow charges.

What happens next
  1. You send the document set. Scans and PDFs are fine; no system integration required.
  2. The engine separates carrier, terminal and agent charges and re-runs the clock from the correct event.
  3. You get a findings report with exposure, disputable share, and the exact evidence each line still needs.
  4. Nothing is filed without your approval. The fee is a share of what is actually recovered.
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