"We were blindly paying port demurrage invoices because our logistics team was in crisis-mode trying to avoid factory downtime. Sellexio's timestamp audits and mapping exposed that the terminal was triggering penalty rates during customs holidays. They handed us back over $140,000 in found operational budget in less than three weeks, at zero risk."
The Port of Callao billed full penalty-tier demurrage on 40 containers across four days of a Peruvian national holiday weekend. The supplier's logistics team, focused on preventing a line-down event at the plant, approved the invoices without a timestamp audit. The stacked penalty tier alone accounted for the majority of the charge.
Sellexio ingested the bills of lading, port invoices, and terminal gate logs, then cross-matched them against AIS berth timestamps and the published customs holiday calendar. The Data Auditor agent isolated the disputed free-time window, the Legal agent proved local customs offices were closed and container retrieval was physically impossible, and the Arbitrator agent produced a filed demand letter with the evidence bundle attached.
The terminal wiped the highest penalty tier and issued a full credit note. $142,500 was returned in 18 days with no litigation and no operational disruption. The client now runs every Callao invoice through Sellexio's pre-audit lock before payment approval.